Terms & Conditions

Last updated: January 14, 2022

The Terms of Use outline the rules and regulations that govern your access to and use of the Rocky Health Inc. and Rocky Pharmacy Inc. websites and mobile applications (collectively referred to as the "Sites"). These terms are vital as they establish a legal agreement between you and Rocky, detailing your rights and responsibilities while using our services, as well as the legal framework within which Rocky operates.

By agreeing to these Terms of Use, you acknowledge that you understand the services provided by Rocky, the limitations of those services, and the importance of your participation and compliance with the established guidelines. This document will cover the following key areas, including professional disclosures, eligibility requirements, cancellation policies, privacy obligations, and more, to ensure that you have a clear understanding of both your rights as a user and the responsibilities of the Rocky team.

We encourage you to read this document carefully before using our Sites. If you have questions or concerns regarding these Terms of Use, please contact us for clarification.

Introduction

Welcome to Rocky Health Inc. and Rocky Pharmacy Inc. The websites and mobile applications owned by Rocky facilitate the provision of various health care services. Before using our services, please read the following terms carefully.

Acceptance of Terms

By accessing or using our sites, you agree to be legally bound by and comply with these Terms of Use. If you do not agree, you may not use the services.

Professional Disclosure

Please be aware that doctors under Rocky Health Inc. may have a financial interest in the services provided.

Services Offered

Coordination and communication with healthcare providers.
Pharmaceutical services.
Management of health care records.
Administrative support for scheduling and payments.

Eligibility Requirements

To qualify for our services:

You must be 18 years or older.
You must reside in a province where our services are available.

Registration and User Accounts

You must register to access certain features. Ensure the information provided is accurate and up-to-date.

Cancellation Policy

A cancellation fee may apply if orders or services are not completed or if responses are delayed.
Fees vary depending on the type of service (e.g., prescription, mental health, weight loss).

Prescription Products

Certain products require a valid prescription from a licensed healthcare provider.

Telehealth Services

Telehealth involves remote communication for healthcare services and includes electronic transmission of medical records and patient education.

We are committed to protecting your privacy. Please refer to our Privacy Policy for more details.

Limitation of Liability

Rocky is not liable for any indirect, incidental, or consequential damages resulting from the use of our services.

Termination

Your access to our services may be terminated if you do not comply with these Terms.

If you have any questions about this Privacy Policy, You can contact us: